about Cleveland County Government
NOTE: If you have other questions that do not appear on this list, call the County Manager's
Office at (704) 484-4800, or send an email.
1. When does the Board of County Commissioners meet?
The five member Board of County Commissioners meets on
the first and third Tuesdays of each month at 6 p.m. in the commissioners chambers, second floor, County
Administration Building, 311 East Marion Street, Shelby. You can get a copy of the meeting agenda by calling the
County Manager's Office at (704) 484-4800, or online.
2. Where do I get a birth certificate, marriage license, death certificate or
The Cleveland County Register of Deeds office is responsible for deeds, death980-484-5100
980-484-5100 certificates, birth certificates, marriage licenses and other papers of record. The office is on the
first floor of the County Administration Building, 311 East Marion Street, Shelby. Call (704) 484-4834 for more
information or online.
3. How do I register to vote in Cleveland County?
Call the Board of
Elections office at (704) 484-4858 for complete information.
4. Where can I get a map of my property?
The Planning and Mapping
Department has maps of property in Cleveland County. Online
property maps are available via the Internet. The office is located on the first floor of the County
Administration Building, 311 East Marion Street, Shelby. Call (704) 484-4979 for more information.
5. Are there any programs for Veterans?
Yes. The Veterans Services office will help you file claims and applications. The office
is located in the county personnel office, basement floor, County Administration Building, 311 East Marion Street,
Shelby. Call (704) 484-4803 for more information.
6. Where should I call for an immediate response to a medical emergency or other life
Call 911 for all emergencies. The Communications Center operates 24 hours a day,
7 days a week to answer EMERGENCY CALLS FOR HELP. All non-emergency calls to communications should be made to (704)
7. Where can I get help with stray animals or where can I find a pet?
Animal Control is responsible for picking up
stray and abandoned animals. The phone number to call is (980) 484-5100 .
8. Where do I pay my county property taxes?
Property owners pay their taxes at the Tax Collector's Office, located on the first floor
of the County Administration Building, 311 East Marion Street, Shelby or on the internet at Cleveland County Online Taxes. Call (704) 484-4843 for more
9. Who do I call to appear on the Board of Commissioners agenda?
Contact the County Manager's Office at (704) 484-4800.
10. Where do I get a building permit?
Inspections Office handles building permits. The office is located in the basement of the County
Administration Building, 311 East Marion Street, Shelby. Call (704) 484-4997 for more information.
11. Does the Cleveland County provide any health service?
Yes. The Health Department provides a number of
services. Most of these programs are for people who are unable to secure private medical attention. Call (980)
484-5100 for more information.
12. Where can I get financial assistance?
The Department of Social
Services has financial assistance programs. Guidelines for eligibility exist. Contact (704)
13. How do I get a business/privilege license?
Cleveland County does not issue business/privilege licenses. Federal and state laws govern
business licenses, however if you are located inside a city limit you should check with your city or town to
determine if they require a license. You are required to obtain a business/privilege license from the North
Carolina Department of Revenue. The phone number is 877-252-3052 and their website address is www.dor.state.nc.us. To register your business name with Cleveland County, you
may do this with the Register of Deeds office located on the first floor of the Cleveland County Administration
Building, 311 East Marion Street, Shelby. To obtain a Tax Identification number, contact the IRS at 800-829-4933 or
apply online at www.irs.gov.
Cleveland County issues beer and wine permits for businesses. Call the Tax
Collections office at (704) 484-4843 for more information.
14. Where is the License Tag Office?
The License Tag Office is a state, not a county office. It is located at 118
North Morgan Street in the old Wendy Lynn’s Lamp Shop Building at the corner of North Morgan and Sumpter
St. The phone number is (704) 487-4551.
15. How do I get a law enforcement officer to speak to my club or school about
Contact the Sheriff's
Office at (704) 484-4817. They will have a D.A.R.E. officer contact you.
16. How do I get a county employee to speak to my church or civic group?
Contact the County Manager's Office at (704) 484-4800. You can also view
the list on the Speakers Bureau which list County Personnel who are available
to speak to your group.
17. Who do I contact about any available jobs with the
Contact the Human Resources Office at (704) 484-4833. The county job listing can
be heard at 484-4819 and is available online.
18. How old do pets have to be to be vaccinated?
Pets should be vaccinated at four months old. Call the Animal Shelter at (980) 484-5100 for more
19. How do I get my property zoned?
Call the Planning and Mapping Department for a list of the requirements for
zoning. The number is (704) 484-4979.
20. Who do I call about the tax listing of my property?
The Tax Assessor's Office handles tax listing. The Tax Assessor is located on the
first floor, County Administration Building, 311 East Marion Street, Shelby. The phone number is (704)
21. What does the Cooperative Extension office do?
The Cooperative Extension
office assists the public in the areas of agriculture, lawn and garden, community development, 4H and
youth development, family and consumer education. Some of the issues Cooperative Extension can help you with
include: tree planting, pest control, stain removal, parenting and landscaping. The Cooperative Extension Office is
located in the Cleveland County Building on South Post Road, across from Cleveland Community College. Call (704)
482-4365 for more information.
22. Where can I get information about the Battle of Kings Mountain?
The Battle of Kings Mountain (October 7, 1780) is considered a turning point
of the American Revolution. 900 Patriot troops defeated 1,000 Loyalists led by British Major Patrick Ferguson, who
was killed. The plateau of Kings Mountain is in Cleveland County. The battlefield and park are in South Carolina.
For further information call the Kings Mountain National Military Park at
23. What can I do when I am in Cleveland County?
Contact Cleveland County Economic
Development, located at the Cleveland County Chamber of Commerce. The number is (704) 487-8521.
25. How do I get a passport application?
Passport applications are available at the Shelby Post Office. The phone number
is (704) 487-9057. The Clerk of Court's office in the Law Enforcement Center also has passport applications. The
phone number is (704) 476-7800. The passport applications must be sent to the Gastonia Post Office or the
Rutherford County Clerk of Court's office to be processed.
26. Does Cleveland County have public transportation?
Transportation Administration of Cleveland
County (TACC) is a non-profit transportation agency that coordinates human service and general public
transportation for Cleveland County. The office is located at 952 Airport Road, Shelby, NC 28150. Office hours are
6:00 a.m. - 6:00 p.m. Monday-Friday. Call (704) 482-6465 for more information.