Cleveland County Department of Social Services
Physical Address: 200 S. Post Road, Shelby, NC 28152
Mailing Address: PO Box 9006, Shelby, NC 28151-9006
Telephone Numbers: (980) 484-6000, Fax: (704) 368-5751
Hours of Operation: Monday - Friday, 8:00 AM - 5:00 PM
Rebecca Johnson, Interim Director 980-484-6100
Destiny Davidson, Deputy Director 980-484-6102
Ali Wilson, Program Administrator of Economic and Child Support Services 980-484-6103
Sherry Vess, Business Officer of Finance and Operations 980-484-6104
Tamara Hardy, Program Manager of Child Welfare 980-484-6431
(Child Protective Services and In-Home)
Jasmine Scott, Program Manager of Child Welfare 980-484-6462
(Intake, After Hours and Q/A & Training)
Tish Browder, Program Manager of Child Welfare 980-484-6430
(Child Permanency)
Tracy Tolbert, Program Manager of Child Support 980-484-6211
Jennifer Hamilton, Program Manager of Economic Services 980-484-6326
(Food & Nutrition Services, Program Integrity, Adult Medicaid, Training and Support)
Nicole Smith, Program Manager of Economic Services 980-484-6325
(Family Medicaid, Work First, Child Daycare, Work First, Energy Assistance and Medicaid Transportation)
Apply online at: https://epass.nc.gov/. If you need a replacement EBT card, to reset your EBT PIN number or to check your EBT balance; please contact the EBT Customer Service Office at 1-888-622-7328 .
Apply online at: https://epass.nc.gov/. If you have questions about services covered by Medicaid, please call the NC Medicaid Careline at 1-800-662-7030.
Energy Assistance (LEIAP/CIP)
Apply online at: https://epass.nc.gov/
You can apply for Child Support Services, review case information, and payment information, and make child support payments online at https://www.ncchildsupport.com/ecoa/ You can also receive information by calling the Child Support Customer Services Center at 1-800-992-9457.
Children and Adult Protective Services:
For the abuse, neglect of a child or exploitation of a disabled adult please contact 704-487-0661 Ext. 200. If after hours please contact communications at 704-484-4822.
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Department of Social Services